Contact UpDoc Customer Service
UpDoc Phone Numbers and Emails
Customer Service:
-
+44 203 031 1215United Kingdom
UpDoc Emails:
UpDoc Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
UpDoc Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call UpDoc is 442030311215.
The longest wait times are on Monday, while the shortest are on Saturday.
People call UpDoc mainly because of account, request for information, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
UpDoc Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call UpDoc is 442030311215.
The longest wait times are on Monday, while the shortest are on Saturday.
People call UpDoc mainly because of account, request for information, payments and charges.
The best email to contact UpDoc is contact@updoc.com.au. 72% of customers use this email address to address their issues and concerns.
Contact Information
UpDoc Website:
UpDoc Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
327-329 Pitt St.
Sydney NSW Australia
53 Eton St.
Cambooya QLD Australia
UpDoc Customer Service Reviews
Absolutely terrible experience. This company scammed me. I paid for what I believed was a one-time document, and UpDoc never clearly told me they would automatically charge me a monthly subscription afterward. I only found out when money was taken from my account without my consent.
When I contacted customer service to request a refund, they refused to return my money and instead tried to offer me a discount code, which is completely useless to me since I'm no longer even in the country and will never use their service again.
Customer support has been non-responsive and unhelpful; they keep sending the same copy-and-paste email over and over, without actually reading or understanding my situation. There is no real effort to help, just excuses.
This feels incredibly dishonest and misleading. I will never use UpDoc again and will warn everyone I know to stay away. If you're thinking of using this service, be careful; they take your money and don't give it back.
A very expensive prescription never even in an emergency will I use these people ,I'm a pensioner and feel taken advantage of .
How Good is UpDoc's Customer Service?
Summary of UpDoc Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call UpDoc?
Account Question:
- “They took money out of my account without my consent”
- “Cant login”
- “Subscription payment taken from my account”
Payments and Charges Question:
- “Charged $45 without any reason”
- “Illegal transaction you've taken money out of my camp please refund at the soon as possible I had no transactions with you”
- “Paid but have not received.”
Request for Information Question:
- “Enquiry about fit to fly certificate”
- “Understand few concerns”
- “Fit to fly certificate amendment request”
Activation/ Cancellation Question:
- “Cancel payment r”
- “Cancel subscription”
- “Cancelling subscription”
Staff Question:
- “I’m not happy with the service and want a refund and do not want to pay another $2 to talk to someone about it.”
- “Customer service l”
- “Service issue”
Refund Question:
- “Refund”
- “Refund or give me an appointment with the same doctor from last consult. Australian laws allow updoc to operate with no phone number to contact”
- “I'd like a refund as my attempt was a failed one”
Employment Question:
- “Still waiting on doctors note, employer getting upset”
- “Can't download nor forward certificate to my employer”
Shipping and Delivery Question:
- “Did not receive script”
- “Never received my script”
Return/ Replace Question:
- “Correction to phone number used in prescription request”
Website/ Application Question:
- “Cant download my medical Certificate”
Product/ Service Question:
- “Complaint”
Other Question:
- “You scamed me”
- “Wrong medical letter”
- “Need copy of certificate”
Compare UpDoc Customer Service To
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